Monday, November 22, 2010
Tuesday, November 09, 2010
Monday, November 08, 2010
I just received an email about the new Passenger Charter. This is exciting as now we have a concrete document that states Go Transits commitment to us. We have felt the change in attitude at Go Transit over the past few years both from the friendliness and helpfulness of staff members and the free rides for delays over 45 minutes.
Their charter outlines 5 promises to the commuter:
- to be on time
- to keep you informed
- to provide you with a safe travel experience
- to ensure your travel with us is always comfortable and to always be available to help.
Here is the link to the actual charter. Check it out and let's keep them to it together.
One thing that looked inaccurate or unclear.
Tuesday, October 26, 2010
There has been talk of security barriers being to costly but what about two young lives. If you feel the same let the new mayor of Toronto know your concerns. He is all about Transit changes. This would be a huge one.
Monday, October 25, 2010
Monday, August 09, 2010
Thursday, July 22, 2010
The is no service on ALL subway lines due to signal problems. No delays on the SRT Line. More info to follow.
Last updated Jul 22, 2010 9:30 AM
Tuesday, July 13, 2010
Wednesday, July 07, 2010
Thursday, June 24, 2010
Friday, June 18, 2010
Tuesday, June 15, 2010
On Monday, June 21st, we are introducing a fresh new look for our Transit Safety Officers. Designed to increase officer visibility and profile, it will make it easier for passengers to find the assistance they need. This new uniform reflects GO Transit’s commitment to customer service, passenger safety and easy access to friendly assistance.If you have any tips or information regarding Go Transit Safety you would like to share with the group please comment on this blog or email them to Susan Fischer at email@example.com
Our Transit Safety Officers receive comprehensive training in customer service, law enforcement, first aid and CPR, and in their day to day roles carry out a variety of activities to enhance service reliability, business continuity, passenger safety, comfort and security.
They are equipped to handle a variety of emergencies and strategically deployed throughout our system with a primary focus to ensure passenger safety at all times.
Please click on the link http://www.gotransit.com/public/en/travelling/safety.aspx for an in depth look into the roles of our Transit Safety Officers.
Wednesday, May 26, 2010
Tuesday, May 25, 2010
Thursday, April 22, 2010
Friday, April 09, 2010
We are very disappointed with the evidenced bad attitude of your bus driver for Go bus departing from Hamilton GO station, Ontario at 11 p.m. on 22 January 2010. The bus destination was Union Station in Toronto, Ontario.
The bus-driver was an apparently "middle-aged", tall, Caucasian-white male, clean-shaven, with a bald head [and a fringe of white hair on the back of his head].
In spite of our polite request for it, he did NOT assist us to load our bag at Hamilton, NOR did he even have the door opened for the luggage compartment until we asked him for it a FOURTH time, needlessly making us wait out in the cold weather.
When we reached Union station, he began YELLING at us IN FRONT of all other passengers SWEARING AND RUDELY demanding: "Why THE FUCK did you put your bag in the back?". We politely tried explaining to him that since there were other passengers BEHIND us with luggage AND OTHERS who may get onto the bus [since the bus may make multiple stops in Hamilton] AFTER it leaves the Hamilton GO station, we did not wish to inconvenience others NOR have them damage our fragile bag and it's fragile contents.
He shouted: "I am IN-CHARGE and you are not supposed to place it further in the back".
We politely pointed out to him that there WAS NO CLEARLY visible POSTED sign ANYWHERE [on the bus NOR on the luggage compartment] that confirmed his flimsy verbal assertion: "you are not supposed to place it further in the back".
In response, he angrily kicked our bag and broke an expensive glass-vase that was inside it.
He refused to provide us his name/driver-operator-number NOR would he let us write down the bus-number and/ or the bus license-plate information.
I am following up on your email of March 18, 2010. I am sorry that you
had this unfortunate experience on our system and we certainly
understand your frustration.
An investigation was conducted by Bus Operations supervisory personnel,
however, we were unable to establish the issue of a broken vase. As you
are requesting reimbursement for the cost of the vase, your request must
be addressed directly in writing (electronic not accepted) to our Legal
Services and Claims Department for consideration.
Please send a detailed letter, including a copy of the original receipt
GO Transit Claims Department
20 Bay St. Suite 600
We appreciate you bringing your concerns to our attention.
The question here is how did they follow up. Did they ask for witnesses that also took the bus trip
Wednesday, April 07, 2010
Tuesday, March 30, 2010
Thursday, March 25, 2010
Thursday, March 04, 2010
Friday, February 12, 2010
This hypocracy between management at TTC and its employees is unfair to both the employees and the customer. Change really needs to happen at the TTC and removing the highest person for someone ready for change is a bold move that needs to be made.
Monday, February 08, 2010
Lucky for us passengers we don't have to deal with employee feuds with management,
employee passenger feuds. Here is an article that points out some of the reasons I am
glad I no longer take TTC and simply purchase my Go Monthly Pass:
Tuesday, January 19, 2010
Both times service was suspended on the Lakeshore West line.
Due to an ongoing CN signal and radio communication malfunction, train
service on the Lakeshore West and Georgetown lines is temporarily suspended. CN
and GO Transit are working to resolve the issue and resume train service. We
apologize for the inconvenience. An update will be provided.
At least last time they gave us a free ride. For those who have not collected it you should check it out. I know if service is still out at the rush hours I will be asking for another free ride.
Here is another update. Looks like a 40 to 50 minute delay. That is possibly a 70% delay for the 5:19 train that normally arrives in Burlington at around 6:20
The CN signal and communication malfunction has been resolved. Train
service on the Lakeshore West and Georgetown lines has resumed. Passengers may
expect delays of 40-50 minutes. We apologize for the inconvenience as we work
with CN to resume regularly scheduled train service on these lines.