Wednesday, May 28, 2014

Go says No Buses, Construction says limited Gardner, Construction says Limited Lakeshore, Commuters say "Let us work from home :)

Metrolinx continues to be in contract negotiations with the Amalgamated Transit Union (ATU) Local 1587, the union that represents approximately 1,850 GO Transit bus drivers, station attendants, maintenance personnel, transit safety and some office staff. 

While we are hopeful that a settlement can be reached, we are advising customers that the ATU's strike date is June 2, 2014. In the event of a labour disruption, regular GO Train service would continue to get you to your destination, but there would be no GO Bus service. Additionally, there would be no weekend GO Train service to Niagara and Barrie. 

Customers who would be impacted by the disruption to GO bus service, are encouraged to consider other travel options. GO Train customers are also encouraged to consider alternate travel options to the GO station as there may be increased demand on rail services and parking facilities. These options could include taking local transit, bicycling, carpooling (visit for information on our Carpoolzone program), etc. We also encourage you to load your PRESTO cards online in advance.

We recognize that a labour disruption would create an inconvenience for you. We remain hopeful that a settlement can be reached as we continue our negotiations. We will continue to communicate updates through the GO Transit website (, Social Media channels, "On the GO Alerts", and the Contact Centre. We encourage you to check our website daily as information will be updated as it becomes available. 

Revenue Canada Computer Systems Inadequate is causing Presto users to fail on Transit Tax Credit

Please pass on this link to your federal politicians and media outlets. Make them aware of the fact that Revenue Canada's computer systems are inadequate and thus are causing undue punishment on people who take the train to save the environment.

Open Letter to Federal Politicians regarding Inadequate Computer Systems at Revenue Canada

If you have any questions please email

Monday, January 27, 2014

Declined for a Trip you know was more than 15 minutes late here is why

Just got off the phone with a Supervisor at Go Transit about the January 21, 2014 morning cancellations and eventualy 25 minute trip delay.

Seems there is a problem with the Presto Software in that it expects you to take the next ride in 15 minutes.  If there is a cancellation of a trip and you catch the next train this is outside the 15 minute range so when you make a trip claim it states the trip is not on your card.

Go Transit is sending this issue on to the presto team to resolve however in the meantime, there are two ways to avoid the issue.

1) If your trip gets cancelled you need to cancel your Presto transaction and retap for the next ride.  This will ensure you are on the right train according to Presto.

2) As is usually the case with Go Transit, they announce the cancelled train only a few minutes before the next one arrives and you don't have time to walk back and tap cancel then retap.  If this is the case then it is simple, enter your trip as per normal online, however immediately call Go Transit and as to speak to the supervisor.  He will ensure the problem is resolved.  It is best to do it the day you enter the claim as it will be fresh in your mind when it happened and the times.

The more people that make claims for the 15 minutes and especially the more that follow up when claims are denied the better Go Transit Service we will all experience.  It is your duty to make them accountable.