Friday, February 17, 2012

Where does the parking ticket money go?

Today in the paper it stated the amount raised on Parking Fines.  Correct me if I am wrong but this money goes to the cities I assume and probably not for Transit Funding.   Are not Go Transit lots private property owned by Go Transit, a government funded private company.

If the parking fines are going to Go Transit, then it would make sense why the priority is on more go lines and not additional parking.  Almost $60,000 is a good amount of money extra to just throw away.  On the other hand, parking lots do take time to build so they could be planning them.  But wait, there are Malls close by with lots of parking.  Why not have people park there and shuttle bus over.  Wow what a concept.  Even better why not run Go Transit buses between stops where there is ample parking to other where there is not.  People can drive to that other stop or a carpool place in between and get shuttled over.

There are alternatives that make economic sense to the consumer.  If you get a $25 ticket for parking illegally that would make it cheaper to drive.  We are supposed to be promoting transit use not deterring it.   Some of the stations mentioned like Richmond Hill are station where you want people not to drive.  Imagine the amount of traffic into downtown that is currently diverted by the Richmond Hill line.  What if everyone said not sure if I will find parking and drive.  Its crazy.

Metrolynx you have done good things with Presto, making the trains run better now its time to step up to the plate and help passengers get to the trains.

Friday, July 08, 2011

Heated clash breaks out on TTC streetcar between passengers and driver

Instead of dealing with the issue with the TTC driver, we are punishing the customer.
TTC drivers get away with a lot of things and when people complain they get booted off the street car or
drivers get rude and nasty escalating the situations.  If they were simply polite like Go Transit Staff then
a lot of these heated situations can be resolved before they escalate.

Really, Go Transit should consult TTC on customer service and customer relations or more of this will happen.

http://www.thestar.com/news/article/1021534--heated-clash-breaks-out-on-ttc-streetcar-between-passengers-and-driver?bn=1

I look forward to comments on this situation or other incidents you had with ttc.

Friday, January 28, 2011

Want to break the law and get away with it? Work for the TTC.

Safety First, this is how Go Transit thinks now, it was not always that way
but they worked on it.  One thing you didn't hear from Go Transit was that
a bus or train driver broke a law and that they would deal with it internally.

That is exactly what is happening on the TTC.  The latest is a texting bus
driver.  Kinear said if any laws were broken there are internal processes to
deal with the issues and that they will stand behind their employees.

I remember similar comments with the sleeping attendant at the station. Now
its a safety concern especially in light of the recent increase in pedestrian
fatalities related to bus accidents.

I find it shocking that the average driver in Ontario faces a $500 fine
for texting because its dangerous but bus drivers responsible for the safety of
hundreds of people during the course of a day gets let off with an internal
investigation that we never hear about

A citizen of Ontario regardless of whether they are Union or not should be the
same under the law.  You would think the TTC were a military base by the
seperate tribunal but a quick look and you realize the military is actually
organized, and concerned about your safety.

Safety first, and all equal under the law.  Two things we need Mayor Ford to
look at.

Thursday, January 20, 2011

Support Presto On The TTC.

It seems Go Transit and many other transit systems are smart and doing presto to make riding easier across
systems.  The TTC however is not going to be adding Presto to any more stations beyond the pilot and will
likely stick you with a credit card payment system in its place.  Show the TTC you prefer Presto over Credit Card at the turnstyle and Support Presto On The TTC

Please pass this on to all your friends as the more of us join the more TTC will take notice and change their decision.  It could mean less fare increases since they would not be wasting millions researching what Presto has already done.

Thursday, December 02, 2010

Letter to Mayor Ford on Presto and TTC

I sent the following on to Mayor Ford. I look forward to his response. If you use Presto and feel TTC should get their act together
and continue the roll out please comment here or go to the TTC website and let them know.

If you look at Union Station you will see that loads of riders are using the new Presto cards to the point of stressing the system.
This wide popularity should tell the ttc that this pilot is working and they should expand it.

Instead the head of the Union run TTC wants to invest millions on their own system that will not connect to anyone else.
I think the TTC should get no more money until they stop wasting money. They should roll out Presto, allow people to fill
their presto cards at stations and extend the number of stations.

Go Transit and other local transit like Burlington Transit has already started rolling this out. I would like the transportation
mayor to tell TTC to get out of the dinosaur age and join the modern age where transportation works together.

Car when needed bus or train when needed but all working together. This is the goal behind presto.

I look forward to your response.

Chris Williams

Monday, November 22, 2010

95% less than 20 minutes late makes sense now

From looking at the mornings delays and actually looking back at past delays in my email, I noticed a trend. Delays tend to happen a lot but most delays are 10 to 15 minutes with some delays logged as 17 or 19 minutes which are under 20. Thus the selection of 20 minutes is a simple case of changing the math.

I would like to see the actual numbers on 15 minutes rather than 20 minutes or since you are so proud of the 20 minutes, what about changing the free ride from 30 minutes to 20 minutes. Since its less than 20 minutes late 95 to 98% of the time then this would make sense from a customer service point of view and customer satisfaction. Let's see Go Transit put their money where their mouth is.

Tuesday, November 09, 2010

Passenger Charter and Customer Service Ambassadors

I read through the printed copy of the Passenger Charter on the way home last evening and found it interesting how little information there were on Customer Service Ambassadors. It is interesting because in my opinion they are the ones who made the biggest difference.

The survey mentioned people feel safe and informed well at stations this has not changed much. Signs are not better or clearer, announcements at stations are still unclear due to old equipment, but the customer service ambassadors on the trains keep us informed of every delay or stop, they respond to emergency assist alarms. They help with directions, guide us on faster trains to take. Talk to us and make us feel comfortable.

When you see a Customer Service Ambassador today, be sure to thank them for the great job they have been doing. We really appreciate what they do every day.