Monday, November 22, 2010

95% less than 20 minutes late makes sense now

From looking at the mornings delays and actually looking back at past delays in my email, I noticed a trend. Delays tend to happen a lot but most delays are 10 to 15 minutes with some delays logged as 17 or 19 minutes which are under 20. Thus the selection of 20 minutes is a simple case of changing the math.

I would like to see the actual numbers on 15 minutes rather than 20 minutes or since you are so proud of the 20 minutes, what about changing the free ride from 30 minutes to 20 minutes. Since its less than 20 minutes late 95 to 98% of the time then this would make sense from a customer service point of view and customer satisfaction. Let's see Go Transit put their money where their mouth is.

1 comment:

TomW said...

Where on earth did you get "95% less than 20 minutes late"??? Look at - it says 90% less than 5 minutes, and less than 1% over 20 minutes or cancelled.

I still you haven't taken my challenge to log all yoru arrival times, to see what the "actual" on-time performance is.