Tuesday, November 09, 2010

Passenger Charter and Customer Service Ambassadors

I read through the printed copy of the Passenger Charter on the way home last evening and found it interesting how little information there were on Customer Service Ambassadors. It is interesting because in my opinion they are the ones who made the biggest difference.

The survey mentioned people feel safe and informed well at stations this has not changed much. Signs are not better or clearer, announcements at stations are still unclear due to old equipment, but the customer service ambassadors on the trains keep us informed of every delay or stop, they respond to emergency assist alarms. They help with directions, guide us on faster trains to take. Talk to us and make us feel comfortable.

When you see a Customer Service Ambassador today, be sure to thank them for the great job they have been doing. We really appreciate what they do every day.

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