Tuesday, October 07, 2008

Customer Appreciation Day

Thanks to Go Transit for the muffins, bags and gum this morning. It is good to see Go Transit showing appreciation for its riders. I am wondering when the TTC will be doing the same.

I have been writing this blog for over a year now and I have seen vast improvement in Go Transit Customer Service. Case in point, the sign change at Union a year ago we probably would not have seen all the newpaper ads, handounts, announcements on the trains they probably would have just done it. But now they communicate.

TTC needs to take a look at how Go Transit is doing things and make the change. When the trains stopped at Yonge and Bloor for the power line falling on the tracks, there was no communication just chaos. I was there and saw everyone still trying to get on the train. There were limited announcements, police were down there trying to get people up but the website still said business as usual.

If you have any comments on this post or any post please post the comments on the blogpost or email Susan Fischer at susan@clinchportal.com