Friday, September 21, 2007

Lakeshore East, Alternate Routes

There are some things that are out of Go Transit's control but then there are others they should be arranging better. This latest cancellation of trains East is an example. I heard about the fire at 3:00 and stayed later to avoid it.

Upon reaching the station, I noticed that the Lakeshore East trains were still cancelled and commuters were being told to go back up to yonge and bloor and take the train to scarborough and there were go buses waiting. Wouldn't it be great if that announcement were made on the ttc line as well. That way you would not have people rushing for Union Station on the subway only to spend another 1/2 hour on the subway to get to Scarborough to catch the Go Bus.

A lot of passengers do cross-over from the ttc, some from north up at Yonge and Finch so knowing they could have transferred at Yonge and Bloor instead. Hopefully they will take this advice and use it in the future.

I have to say, Go Transit has been doing a lot better job in the past year of listening to its passengers. I have seen vast improvement in service. Keep up the good work.

Tuesday, September 18, 2007

Good Job!! I have to give credit when its due

I have been through quite a lot of these delays due to police emergencies but I have to admit
the way they handled it last night was awesome. Even though almost all the trains were cancelled, they managed to get a train out westbound at 5:43 and actually managed to get a large number of people from the 4 missed trains on that one.

It was the excellent work of the Go Transit Workers that was very convincing in his banter to get people to squeeze in. Their orgazation meant I was only 1 hour late getting home. In the past it had been as much as 4-6 hours late so vast improvement. Hopefully this is not a fluke but actually a deliberate improvement on their part.

Keep up the good work!!!