Tuesday, August 21, 2007

Issue with Go-Transit and the Transit Tax Credit

I filled out my tax return as normal and put on the new Transit Credit info. Since I am coming in from Burlington and taking the TTC. This value is at a maximum. I tried to reach Revenue Canada but the line was busy all day. I got a hold of the media relations person Sam Papadopoulos and he explained the procedure.

"The computer based on past filing history could ask for validation of application before assessing or within 3 years of assessing. A computer also picks random people"

So because they goofed up one of my claims in the past, now any time there is a new deduction they are going to target me. If you are in the same boat and are facing the task of faxing in every receipt then please email me at chrisw_88@hotmail.com as well email Mike Wallace at Wallace.M@parl.gc.ca so he will have ammunition for this issue.

Wednesday, August 15, 2007

Props to Go Transit Customer Service

It was a nice surprise last night on the commute home to see that Go Transit had someone handing out printed apologies and stated the real reasons for the delays. This is a positive
step for Go Transit and I thought I would say thanks and keep up the good work. A little communication goes a long way.

Tuesday, August 14, 2007

New Track in Burlington, Any Relation To Cancellations?

So the train stopping in Burlington at 7:25 is now using the new track 3. How ironic that now the new track is there that there are train cancellations and delays everywhere.

Its interesting that now they have the new track they are still not optimizing their schedules.
The 7.25 train got to Oakville and told people about the all stop train across the platform. That train was allowed to leave before us. Given that we were the express train and would only be making a couple more stops, wouldn't it make sense to let us go ahead so we would not get stuck behind it at port credit. I guess that is why they work where they do. If they were educated in time management they would be in charge of more time critical stuff.

Why not ask the passengers for information and suggestions on scheduling. Its a shame because the passengers of the trains would be able to provide very good feedback on where the bottlenecks are and often time how to avoid them. Sometimes its a simple as not making that extra track change or letting one train go ahead of another in a logical manner.