Tuesday, October 30, 2007

Audited for Transit Credit

I have been asked by revenue canada to send in all my reciepts for transit. Not just the metro pass but the official receipts. I called ttc and it seems they were not always handing them out but will allow you to bring your passes to the Davisville station to get them. I am interested in how many are in the
same boat or if they are simply picking on me. If I don't hear anything I will assume they are picking on me because I am writing this blog.

If you are in the same boat and are facing the task of faxing in every receipt then please email me at chrisw_88@hotmail.com as well email Mike Wallace at Wallace.M@parl.gc.ca so he will have ammunition for this issue.

Friday, October 12, 2007

Expanded Weekend Schedule - Now I am really loving Go Transit

I just received a Go Transit Alert about a schedule change and got scared but it was a good thing. Instead of weekend trains starting at Oakville, they will be now starting at Aldershot. That means we don't have to drive to Oakville then catch the train saving on gas and helping our environment.

I have to say, Go Transit is finally making us Lakeshore Customers a little happier paying more than the other go lines for passes.

Keep up the good work!!!

Thursday, October 11, 2007

New Long Weekend and Transit Funding?

Now that Dalton McGuinty is in power for another term, hopefully his promises will
be kept. The big ones for me are the February Long Weekend promised and the promise
of vastly improving public transit.

We have seen some improvement but not a lot. We are still fighting issues with crowded parking lots. If I catch a train in Burlington after 8:00 it means I have to drive a lot further using more gas to take transit. I have heard worse stories from fellow commuters further east down the tracks. If they don't find parking they have to drive to work.

Its interesting that a study got released yesterday that said we should raise gas tax to prevent people from driving. How about give them a place to park in the Go or TTC parking lots. Then more would drive. Its like taxing cigarettes to get people to stop smoking then taxing the medicines they use to quit. He wait a minute don't we already to that.

Wednesday, October 03, 2007

Oops, I spoke to soon!!!

Well I guess I spoke to soon on that one. It seems Go has made improvements but today they fell back into their old pattern. This morning I went to take the train leaving Burlington at 7:25 am and unfortunately it left a couple minutes early so I missed it. Now normally I would say ok, you have to keep your schedule so next train. However, the difference today is that Go Transit knew at after 6:00 am that there were going to be train cancellations so the next train at 8:00 was cancelled. Knowing this it would have helped if they had been flexible with the schedule for the 7:25 am train so we could have caught it. Instead we had to wait for the 8:14 am train.

On top of this the 8:14 train was 15 minutes late so instead of arriving at work early at 8:00 am I arrived late at 9:30 am. I understand there are accidents, I understand delays are part of the situation but what Go Transit needs to understand is that sometimes, because of a cancellation it would actually help out the customer to have the prior train be a little flexible on its leaving time to catch a few strays that are going to miss the next cancellation.

I found it interesting that in the Metro this morning someone was actually complaining about Go Transit giving money to people left stranded because of the fire. I am guessing he is not a regular go user or possibly a go employee because I think most Go-Transit riders would appreciate the token of appreciation Go gave and that it was not the delay per say but kind of an apology of sorts for how they reacted.

In general, Go-Transit has gotten a lot better. This morning was a slip I think (hope), and possibly they will examine their behavior and fix it. A small change would help a lot.

Monday, October 01, 2007

Go Transit is now the Better Way - TTC Show us you deserve your title

I have to say, Go Transit has done leaps and bounds in customer service. I noticed today outside customer service people were waiting in line to get credits for the delays on the lakeshore stoffville lines. So now I am changing focus, at least for this posting to another big transit system TTC - The better way?

Here is the issue, its the beginning of the month and everyone gets their tokens and Metro Passes. So why is it that only one automated MetroPass machine is working. Secondly, from the looks of it, a large amount of the extra line this month and possibly next month with the increase in the price of metropasses was token buyers that could not use $20 bills in the token machines that had small lineups. Also the token machines today did not accept change either even though they are clearly marked with toonies and loonies on the front. I waited for almost an hour for my metropass this morning.

The interesting sidenote is that the TTC wondered why everyone jumped to get Metropasses they cited that it was simply money but fail to see that getting tokens is a pain. You have to have a $10 bill and are only allowed a maximum of 20 tokens at a time. Otherwise you need to buy tickets which means you are in line anyways so you might as well buy a metropass so you only have to lineup once.

In closing, Go Transit you have come a long way, keep up the good work. TTC, now its time to take a look at Go Transit and raise the bar because right now Go Transit is the better way.