Friday, June 05, 2009

Nobody Working in Customer Relations At Union

It appears that nobody is on the payroll for customer service at Union. My friend tried calling about a lost blackberry and was informed that there was nobody to take his call and that he should run to union and deal with the matter in person.

Upon calling 1-888-getongo she tried for a good 1/2 hour to contact someone even a supervisor with no luck. Eventually after trying for another 1/2 hour to contact the next person up the chain of command I got transfered to Esther in Public Relations that told me that I was to just leave a voice mail and that the would deal with it in their own time. So if nobody is working in Customer Service then the 20 or so people sitting in the customer service office should not be getting paid. So if each person made 30,000 a year that is a cost savings of $600,000. Wait a minute if you took that savings and decided there were other jobs in public relations and administration you didn't need then there would be no need for the fare hike we had this year.

Hmm. Maybe getting rid of customer relations and public relations is a good thing. They don't appear to be doing anything anyways.

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