Friday, November 07, 2008

90 on time rate and winter is coming. Let's See

I know you are all going to bring up the flaw in their 90% rating in that
they average it so when the 5:19 train leaves that minute early its factored in but come on.
They have been using the same flawed method for years and its only this year they got their
fudged number so high.

But alas winter approaches and this will be the tell tale sign of the new system. The new trains
are awesome but this will be their first real winter experience. I am crossing my fingers that
it all works. I have to admit over all Go Transit has been getting better. In some ways I think it
has some to do with the work Ed Drass and I along with all of you, giving Customer Service a good kick in the pants.

I know for a fact that Go Transit reads this blog and I hope those working there share it with their conductors and customer service embassadors as they are doing an amazing job. I want to point out one in particular. The blonde haired female embassador on the 5:34 train leaving Union. I saw how polite, helpful and friendly she is to everyone on the train. During the construction, she makes sure everyone knows about the cars not opening at some stations in a polite and friendly manner.

One more note: Do cancellations count in the on-time calculation. My go alerts today showed 2 train cancellations and a train modification. If they don't then in theory Go Transit could fudge the numbers by simply cancelling a train if its not in a busy time period instead of taking the late penalty. If someone from Go Transit is reading this I would like to hear a comment on whether this is a correct assumption. Also what are the stats on cancelations?

Its been a long trek but it is making a difference so keep sending me your stories and comments at

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